Technical Help Area

Certain things on the website don't always work as they are intended. Obviously if this was a global problem we would sort it out. However, some people get problems in using features that others don't. The topics below are designed to help you work through those issues if you are one of the poor souls that is effected.

 

Word Files appear blank in your Internet Browser?

If you are finding that Word files don't display well in your Internet Explorer (IE) browser just showing a blank screen, then you are encountering a well-known problem with IE.

The best solution is to alter your settings so that IE doesn't try to embed the Office documents within it's own display, and instead, will download the document and tell PowerPoint to display the document normally (as a helper application).

Here's how to change the setting (in Windows):

• Double-click My Computer.
• On the Tools menu, click Folder Options.
• On the File Types tab, in the Registered file types box, click to select the 'DOC' file type.
• Click Advanced.
• In the Edit File Type dialog box, click to clear the 'Browse in same window' check box, and then click OK.
• Click Close to close the Folder Options dialog box.
• Close all of your internet Browser windows.
• Go to the page that you originally tried to view the Word document. Try again, it should now work.